OCA Audit Reports

Issued: May 2008

This audit examined the status of the audit recommendations from the AE Chiller Billings Audit Report issued on July 27, 2004. AE began providing chilled water service in 2001. Austin Energy (AE) now owns and operates three chilled water systems (four plants) in the city: one in Downtown, another at The Domain, and a third at the Mueller Development.

In our 2004 audit, we recommended that AE resolve discrepancies between policies and contract terms, clarify language in the contracts, and expand written procedures for preparing billing statements. We found that Austin Energy has successfully implemented all recommendations contained in the original audit by determining needed changes and incorporating these changes into all contracts established after our audit and developing a how-to manual for chilled water billing.

During our current review of billing statements, we noted that late charges were not being assessed for late payments and issued two recommendations aimed at addressing this issue. We also noted that Austin Energy made some minor errors in calculating the rates charged and pointed out these errors for correction.

Download the entire text of our Austin Energy Chiller Billings Follow-up Audit in Adobe Acrobat. You will need Adobe's Acrobat Reader to view these files. Or request a hard copy of this audit report, No. AU08108, by submitting this audit report request form.

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