Austin-Bergstrom International Airport Text MapBarbara Jordan Terminal The airport is a non-smoking building; smoking is permitted outside on both levels. The City of Austin smoking ordinance requires smokers be at least 15 feet away from the access of any public building. The airport terminal is north facing, has two levels is curved, similar to a boomerang and is approximately one half mile end to end. The lower level has the baggage carousels, car rental desks, the Super Shuttle service and airport passenger security. The upper level has the ticket counters, security checkpoints and the airline gates. Most departure passengers enter on the upper level of the airport and arrival passengers are picked up on the lower level. The driveway in front of the airport is a one-way eastbound street; therefore, the terminal will be to the right of arriving vehicles. "Curbside Check In" Most airlines served by the terminal have a skycap curbside desk where passengers can check their bags for domestic flights. Luggage for international flights MUST be checked inside the terminal at the departing airline's ticket counter. The curbside counters are outside the door to their respective airline's counter inside the building. From west to east, or right to left if facing the building, the skycap curbside check-in desks are: US Airways, United, Continental, American, Southwest, Delta, Northwest, and ExpressJet. "Inside Check In/Ticket Counters" From west to east the ticket counters are: JetBlue, Frontier, Midwest, US Airways, United, Continental, American, a security checkpoint to enter the departure area, a railed open area overlooking the lower level, another security checkpoint, Southwest, Delta, Northwest, and ExpressJet. "Restrooms, Drinking Fountains, Elevators, ATMs, and Phones Before the Security Checkpoint on the Second Floor" The following are located on the carpeted area along the north wall between the two central security areas in the following sequence from west to east: pay phones, west elevator, Harlons' Espresso/News, newspaper stands, women's room, water fountain, men's Room, defibrillator, US Mail Box, stamp machine, paging phone, United Heritage Credit Union Service Center and Currency Exchange, talking ATM, Fara Café & Sports Bar, and east elevators. "Security Checkpoints" There are three security checkpoints. There are two centrally located security checkpoints; checkpoint number one is to the west of the Southwest Airlines ticket counter, checkpoint number two is to the east of the American Airlines ticket counter. Security checkpoint 1 enters the concourse between gates 8 and 9; security checkpoint 2 enters the concourse between gates 11 and 12. Checkpoint number three enters the concourse at Gate 14 and is located at the far west end of the ticket counter area, to the west of the US Airways ticket counter, although these gates can be accessed as well through the other two checkpoints. All three security checkpoints open at 4:00 am. After 8:30 pm only checkpoint number two is open. "Gates" The airline gates are numbered 1 thru 25. The gates are numbered sequentially east to west and are on the south wall until Gate 15. All waiting areas for the departure/arrival gates are carpeted from the entrance of the jetway (the tunnel to board the planes from the gate) to the hallways that connect the areas of the terminal. These hallways are curved, similar to a boomerang. Gate 1 ExpressJet Airlines and is downstairs from the concourse After Gate 15 the gates are on both sides of the hall, odd numbered gates continue on the south side, even numbered on the north side. Gates 16, 18, 22 Continental "Exiting the Plane" All passengers exit the aircraft on the upper level of the terminal. Baggage Carousels are on the lower level of the terminal. "Escalators" After exiting the plane proceed to either the area between gates 8 and 9 or gates 11 and 12. Across from each of these areas, to the north, there are escalators going to the lower level. The escalators to the west ends between baggage carousels 1 and 2. The escalators to the east ends between baggage carousels 4 and 5. "Stairs" After debarking from the plane proceed to either the area between gates 8 and 9 or gates 11 and 12. Across from each of these areas, to the north, there are stairs next to the escalators going to the lower level. The stairs to the west end between baggage carousels 1 and 2. The east stairs end between baggage carousels 4 and 5. "Business Venues Past Security Checkpoint" Between gates 5 and 6, on opposite side of walkway, are Harlon's Bar-B-Q & Grill, Sierra News and Candy and a sunglass and wallet stand. Opposite Gate 6 is Powerport computer station. Between gates 6 and 7 is the In Celebration of Golf store. From east to west, between gates 7 and 8, on the north wall, the concessions are: Auntie Anne's, Waterloo Ice House, Harlon's Bar-B-Que, and Wok N Roll. The Austin Article (gifts and books) is located on the east concourse opposite Gate 8, on the north side of the walkway but NOT along the wall. Opposite the walkway from Gate 9 is the Stars of Austin gift store. Opposite Gate 10, on the north side of the walkway is Austin Java; on the north side is the Highland Lakes Bar and The Salt Lick's Taco Bar. Live music is performed here Monday thru Friday 3:30 pm thru 5:30 pm. Opposite the west end of Gate 10 is Blue Bonnets (gifts and collectibles) and Austin City Limits (gifts and collectibles), Gadgets To Go and Texas Sports Unlimited. BookPeople bookstore is located across from Gate 11. Opposite gates 12 to 13, from east to west on the north wall are: Amy's Ice Cream, Salt Lick Bar-B-Que, Maudie's Tex-Mex and Schlotzsky's Deli. Between gates 12 and 13, on the south side, is Mangia Pizza. Opposite Gate 13 is a shoeshine stand. Knot Anymore chair massage is across the hall from gate 13 (hours are inconsistent). West of Gate 14 on south wall is the Austin Chronicle store; on the north side of the walkway is Earl Campbell's Sports Bar and the Austin City Limits/Waterloo Records & Video store. Earl Campbell's Sports Bar features live music 3:30 pm thru 5:30 pm Wednesday, Thursday and Friday Opposite Gate 15 is Earl Campbell's Sports Bar and the Austin City Limits/Waterloo Records & Video store. In Gate 17's waiting area is Powerport computer station. Between gates 19 and 21 on the south wall are a The Longhorns Store, Barton Springs Dry Goods, News, Gift Shop and clothing boutique. On north wall is Lefty's Bar & Grill on 6th Street with live music Wednesdays 1 pm thru 3 pm and Thursdays 12:30 pm thru 2:30 pm. "Airline Hospitality Rooms for Members" The members only President's Club and The Admiral's Club are on the north side of the hall, across from gates 13 and 14. The elevator to the clubs is across from gate 13. The stairs up to the clubs are across from gate 14. These are also accessible by an elevator opposite Gate 13. "Restrooms and Drinking Fountains Past/After Security Checkpoint" Between gates 4 and 5 on the north wall, across from Gate 7 is a men's room, across hall from Gate 8, behind Austin Article, is the woman's room. Across from Gate 11 is the business BookPeople, behind this store, on the north wall, are bathrooms. Opposite Gate 15 are restrooms and drinking fountains. Between gates 18 and 20, on the north wall, is a women's restroom. Between gates 19 and 21, on the south wall, is a men's restroom. Drinking fountains are located across from gates 5, 7, 13, 15 and between gates 19 and 21. "ATMs Past Security Checkpoint" There are two ATM machines past security, both are speech accessible (requires headphone, not provided). On the east side of the concourse it is across from Gate 7 on the north wall. On the west side it is opposite Gate 13, on the north wall, to the left of the elevator. "Phones Past Security Checkpoint" TDY phones at ABIA are labeled TDD. From east to west there are phones on the north wall opposite Gate 4. Phones are located between gates 4 and 5 on the south side. Phones are located on the west sides of the following waiting areas: gates 7, 8, 9, 10, and 11. Phones are available between gates 13 and 14. On the east side of Gate 18 between gates 16 and 18. On the west side of Gate 19's waiting area. On the east side of Gate 20's waiting area, between gates 20 and 22. Descending to the lower level by stairs or escalator after arrival west will be to your left. Descending in the elevator to the west when exiting you will be facing west; baggage carousel number two will be to your left. Descending in the elevator to the east when exiting you will be facing east and baggage carousel number four will be to your right. Entering the airport with the outside behind you will put west on your right. "Escalators" After debarking from the plane proceed to either the area between gates 8 and 9 or gates 11 and 12. Across from each of these areas, to the north, there are escalators going to the lower level. The escalators to the west ends between baggage carousels 1 and 2. The escalators to the east ends between baggage carousels 4 and 5. There are escalators going to the upper level of the airport to the west and the east of the baggage carousel areas, close to the north wall. "Stairs" After debarking from the plane proceed to either the area between gates 8 and 9 or gates 11 and 12. Across from each of these areas, to the north, there are stairs next to the escalators going to the lower level. The stairs to the west end between baggage carousels 1 and 2. The stairs to the east end between baggage carousels 4 and 5 "Baggage Carousels" The lower level has six baggage claim carousels. The carousels are numbered 1 thru 6, west to east. "Baggage Services" Located on the south wall, opposite side of entrance, between carousels 2 and 4. West to east they are: Continental, US Airways, American between carousels 2 and 3; Delta, Northwest, Frontier/Midwest and Southwest between carousels 3 and 4. JetBlue and United baggage offices are located on the west wall of carousel 1. "Information Desk" On north wall, airport entrance side, across from the area between baggage carousel 2 and 3. "Super Shuttle Service, Security/Police, Car Rental" From west to east the areas are: Security/Police office, Super Shuttle desk and several car rental desks before coming to the baggage carousels areas. "Hotel Reservation" There are phones to contact local hotels on the north wall, airport entrance side, across from baggage carousel 2. "Talking ATM" On the north wall across from the area between baggage carousels 3 and 4 (requires headphone, not provided). "Restrooms and Drinking Fountains" There are bathrooms (Men, Women, Special Needs) behind carousel 2 on the south wall. To the east on that wall are also a drinking fountain and another bathroom adapted for Special Needs. There is a Men's Bathroom on the south wall between carousels 4 and 5, Women's Bathroom just east of carousel 5 and a Special Needs Bathroom. "Phones" There are phones on stands east of baggage carousel number five. Phones are located by the Visitors Center north of baggage carousel number three. "Paging Phones" From west to east, on the wall west of carousel 1 by the two phone stands, the south wall behind carousel 2, behind carousel 4 between Southwest baggage service and Men's room, on the wall east of baggage claim 5 near the pay phones. There is one between the information desk and the hotel reservation phones. "Dog Walk" The Dog Walk area is located east of the lower level around the corner from the building. Includes relief area, bags for picking up waste and a lowered dog drinking fountain. The walk area is a concrete figure 8 path; the baggies are located on a stand in the middle of the figure 8. The water fountain for dogs is on the east side of the walkway opposite the building. "Exiting/Entering the Building" There are several doors on the south wall across from the baggage carousels. Smoking is allowed outside the building. There is a wide sidewalk that is a waiting area for arriving passengers. Hotel shuttles are located in front of the first doors past the baggage carousel to the east (on your right if you are leaving the building/facing the exit doors), after the escalator on the left. Exit the doors and walk to the curb for hotel shuttles. There are four lanes of traffic, all heading one way, east (to your right if you are exiting the building), in front passing the waiting area. Vehicles can only stop to load/unload passengers and their baggage; cars are NOT allowed to stand or idle waiting for people. The first two lanes are allowed to load passengers; vehicles in the third lane are not allowed to stop but to allow traffic to continue east. After the fourth lane is a concrete island where taxis, the #100 downtown city bus, #350 Airport Boulevard bus, and several shuttle buses pick up passengers. There are three lanes after that island and then a multi-storied parking garage. The stop for the SUPER SHUTTLE is located outside the building from their desk on the west end of the inside lower area; specific directions or assistance can be obtained there. There are several slightly raised crosswalks outside the front of the airport to the Taxi/shuttle/bus Island. These crosswalks may be hard to locate but they are flush with the curb in front of the airport.
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Source: City of Austin