For general questions, comments, or concerns, please send e-mail to Lisa.Rhodes@ci.austin.tx.us
For new service including water, wastewater, solid waste and electric click here for Online Customer Care.
For billing questions including account balances, consumption inquiries, deferred
payments, final termination notices, levelized billing, low income discount
program, reconnection of service for delinquent accounts, pay stations and drop
boxes, and the City's Plus One Program please call the Austin Energy Customer
Service Center at (512) 494-9400 from 7:00 a.m. to 7:00 p.m. Monday through
Friday or send an e-mail to myaccount@coautilities.com
Consolidated City Utility Billing information may also be obtained by visiting Austin Energy's Web Site
For Customer inquiries concerning the Evaporative Loss Program and billing
adjustments, Wastewater Metering Program and billing adjustments, Wastewater
Averaging, Water and Wastewater Rates, and Accuracy Test of Water Meters please
send an e-mail to
AWURCS@ci.austin.tx.us
For Water Conservation inquiries, watering tips, and rebate information please
contact the City of Austin's Water Conservation Program at (512)-974-2199, send
an e-mail to watercon@ci.austin.tx.us
or visit their website at http://www.ci.austin.tx.us/watercon/
For information concerning Utility Service Regulations and the Land Development
Code please visit the Code of Ordinances site at
http://www.ci.austin.tx.us/development/ldc1.htm
For information on the Austin Water Utility Service Extension Request Process, please contact the Utility Development Services Division at 512-972-0207 or visit their web site at Service Extension Request
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