The Toilet Replacement Program can help replace up to three toilets per household with new, efficient toilets. To qualify, you must receive your water from the City of Austin or an eligible MUD.

FREE TOILET PROGRAM

TOILET REBATE PROGRAM

The rebate option allows you to choose your toilet from a list of approved models that carry the EPA WaterSense label. You purchase and install the toilets, then send us your completed application (pdf) and a copy of your receipt. Eligible customers will receive a rebate of the toilet cost, up to a specified maximum (below).

• Replacing pre-1996 toilets with qualifying HET models -- up to $200 per toilet
• Replacing 1.6 gpf toilets with qualifying HETs -- up to $50 per toilet
• Installing HETs in new construction -- up to $50 per toilet

Note: You must submit your application and a detailed purchase receipt within 30 days of purchase or installation. (If you have a receipt showing the date of installation, please submit it along with your application and purchase receipt.) Late applications will not be honored. Rebates for installing 1.6 gallon toilets have been discontinued. For rebates on purchases made before 10/31/2008, please call 974-2199.

Please allow 6 to 8 weeks after processing for your rebate check to be mailed. Note: Rebates will be issued only in the name of the property owner (as verified by tax records) or current utility account holder. (Call 494-9400 to inquire about adding an authorized third-party to your billing acount.)

Program requirements are subject to change. Please make sure you download an updated version of the rebate application from our website, rather than using an application provided by your vendor.

• Click here to download the Toilet Rebate Program application, or call 974-2199.
• View a list of WaterSense-labeled toilets

INSTALLATION REBATE

You are not required to hire a licensed plumber to install your new toilets. However, participants in the Free Toilet Program* may also apply for a $60 per toilet installation rebate to help defray the cost of hiring a licensed plumber. To apply, submit your installation receipt showing the plumber's license number, work performed and the installation address. Note: Rebates will be issued only in the name of the property owner (as verified by tax records) or current utility account holder. (Call 494-9400 to inquire about adding an authorized third-party to your billing acount.) (Plumbers and owners of plumbing companies performing work on their own properties are not eligible for this rebate.)

(*For Toilet Rebate Program participants, if the cost of the tank and bowl is below the applicable maximum rebate, you may submit a receipt for installation by a licensed plumber to make up the difference between the toilet cost and the maximum rebate amount.) Toilets installed through the HET Upgrade Incentive ($50 rebate) are not eligible for installation rebates.